We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.

Free Delivery within New Zealand & to Mainland China*
New Zealand
Spend $99+ and get FREE delivery within New Zealand
For orders under $99, delivery is just $9.99
Spend $199+ and your first 1kg is FREE to Mainland China (BUDGET shipping option only)
Spend $299+ and your first 2kg is FREE to Mainland China (BUDGET shipping option only)

How do you ship packages?
Packages from our warehouse in Auckland & Christchurch will be shipped by BUDGET option (FTD/NSF/Flyway/EFS/QExpress) or by SPEEDY option (China Post/EMS GoChina) or by New Zealand Post option (International Air/International Courier) depending on your choice.

Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you may get custom fees when they arrive to your country.

How long does shipping take?
Shipping time varies by location. Estimates by location

FTD/NSF/Flyway/EFS/QExpress (Mainland China only)

China Post / EMS GoChina (Mainland China, Hong Kong, Macau, Korea, Singapore, Malaysia only)

Shipping Mode Delivery Target
BUDGET option (FTD/NSF/Flyway/EFS/QExpress) 3 – 4 weeks
SPEEDY option (China Post/EMS GoChina) 3 – 10 working days

New Zealand Post (Anywhere in the world)

Shipping Mode International Express Courier International Courier International Air
Australia (Zone A) 1 – 3 working days 2 – 3 working days 3 – 6 working days
South Pacific (Zone B) 2 – 5 working days 4 – 6 working days 6 – 10 working days
Asia (Zone C) 2 – 4 working days 4 – 6 working days
China, Hong Kong, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only.
6 – 10 working days
North America, UK and Europe (Zone D) 2 – 4 working days 5 – 6 working days
Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America
6 – 10 working days
Rest of the world (Zone E) 2 – 5 working days 5 – 6 working days
Brazil, Costa Rica, Ecuador, El Salvador, Mexico, Uruguay
6 – 10 working days

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because the postal companies does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

Do you provide tracking information?
Yes, you will receive an email containing your tracking number once your order has been shipped.

Will my items be sent in one package?
For logistical reasons, items may be sent in separate packages so you may receive some items earlier.

If you have any other questions, please contact us and we will do our best to help you out.

All refunds are reviewed on a case by case basis.

If you have any problems upon receiving your packages, please email us within 24hrs via our contact us page.
Please take photos clearly and explain the details, we will get back to you as soon as possible within the next 24-48hrs to request for the photos and decide on the best course of action.